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Privacy Policy

Last Updated: May 2026

Website: ydangleapps.com

1. INTRODUCTION

Welcome to the Privacy Policy of ydangle apps (Pty) Ltd (“we”, “us”, “our”, or “ydangle apps”). ydangle apps (Pty) Ltd is a private company registered in South Africa, with its principal place of business in Paarl, South Africa.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our corporate website located at ydangleapps.com (the “Website”), or when you interact with us as a prospective client, partner, or visitor.

This policy is designed to comply with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) of South Africa, as well as international data protection principles where applicable.

2. SCOPE OF THIS POLICY & PRODUCT-SPECIFIC TERMS

2.1 Corporate Website Only. This Privacy Policy applies strictly to data collected directly via ydangleapps.com (such as via contact forms, sales inquiries, email subscriptions, or website cookies).

2.2 Independent Product Policies. ydangle apps (Pty) Ltd is the provider of standalone Software-as-a-Service (SaaS) products, including Chatterly and Intelliweave. Because these platforms process distinct client datasets, application integrations, and AI-model interactions, they have independent, platform-specific privacy policies and Data Processing Addenda (DPAs):

  • Chatterly Data: Personal information and knowledge-base data processed within the Chatterly application are subject to the Chatterly Privacy Policy available on the Chatterly platform domain.
  • Intelliweave Data: Data processed within the Intelliweave application is subject to the Intelliweave Privacy Policy available on the Intelliweave platform domain.

3. INFORMATION WE COLLECT

When you interact with our Website, we may collect the following types of information:

  • Voluntary Information: Personal details you explicitly provide to us by filling out contact forms, requesting demos, or sending us emails. This may include your name, email address, phone number, company name, and job title.
  • Automated Device and Usage Data: Information automatically collected by our servers or third-party analytics tools when you navigate the Website. This includes your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We may use cookies to optimize website performance, remember your preferences, and analyze traffic patterns. You can manage or disable cookies through your browser settings.

4. HOW WE USE YOUR INFORMATION

We process your personal information strictly for lawful purposes aligned with our business functions, including:

  • Responding to your sales inquiries, support tickets, or requests for information;
  • Providing, maintaining, and improving our corporate Website;
  • Monitoring and analyzing website usage trends to optimize user experience;
  • Complying with applicable legal, financial, or regulatory obligations (such as payment processing gateway verification required by processors like Paystack);
  • Sending you marketing or promotional updates, provided you have given your explicit consent (opted-in) where required by POPIA. You may opt out of these communications at any time.

5. SHARING AND DISCLOSURE OF DATA

We do not sell, rent, or trade your personal information to third parties. We may share your data only under the following limited circumstances:

  • Third-Party Service Providers: We may share information with trusted operational service providers who assist us in operating our website, managing hosting infrastructure, or processing business functions. These parties are strictly bound by confidentiality agreements.
  • Compliance with the Law: We may disclose your data if required to do so by South African law, law enforcement, or regulatory authorities.
  • Business Transfers: If ydangle apps (Pty) Ltd undergoes a merger, acquisition, or sale of assets, your informational data may be transferred as a corporate asset to the acquiring entity.

6. INTERNATIONAL DATA TRANSFERS

ydangle apps utilizes cloud-based infrastructure to host this Website and manage customer relationship data. Your information may be transferred to, stored, and processed in data centers located outside of South Africa. Where international transfers occur, we ensure that the recipient country or service provider offers an adequate level of data protection equivalent to POPIA safeguards.

7. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, destruction, alteration, or misuse. However, please note that no electronic transmission over the internet or cloud storage system can be guaranteed 100% secure, and you provide information at your own risk.

8. YOUR DATA RIGHTS (UNDER POPIA)

As a data subject in South Africa, you possess specific legal rights regarding your personal information under POPIA, including the right to:

  • Access: Request confirmation of whether we hold personal information about you and obtain a copy of that data.
  • Correction: Request that we correct, update, or delete personal information that is inaccurate, irrelevant, excessive, or outdated.
  • Objection: Object to the processing of your personal information at any time on reasonable grounds, or object to processing for direct marketing purposes.
  • Complaints: Lodge a complaint regarding our processing of your personal data with the South African Information Regulator.

9. CHANGES TO THIS POLICY

We reserve the right to update this Privacy Policy at any time to reflect updates in our operational practices or statutory requirements. The “Last Updated” date at the top of this page will change accordingly. We encourage you to review this policy periodically.

10. CONTACT INFORMATION & INFORMATION OFFICER

If you wish to exercise any of your data rights, or if you have questions regarding this Privacy Policy, please contact our team:

ydangle apps (Pty) Ltd Attention: Information Officer

Location: Paarl, South Africa

Email: info@ydangleapps.com

South African Information Regulator Contact Details: Website: inforegulator.org.za

Email: enquiries@inforegulator.org.za / POPIAComplaints@inforegulator.org.za